Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and accessories
Where are Velasca products made?
All our shoes and accessories are 100% handcrafted in Montegranaro, Italy, by master artisans who have been perfecting their craft for generations.
How do I find my correct size?
We recommend checking our detailed Size Guide available on each product page. Generally, our shoes follow standard European sizing, but for specific lasts, we may suggest sizing up or down.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit without worry.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders, depending on your location and customs processing.
What types of leather do you use?
We use only high-quality full-grain leathers, including smooth calfskin, suede, and pebble-grain leather, all sourced from the finest Italian tanneries.
Can I have my shoes resoled?
Yes, most of our footwear is constructed using the Blake or Goodyear welt method, which allows the soles to be replaced by a professional cobbler, extending the life of your shoes.